We keep shipping simple and transparent. Below are our flat-rate costs, delivery estimates, and return guidelines.
Shipping Costs for Online Orders
| Order Total | Shipping Cost |
|---|---|
| $0 – $25 | $7.99 |
| $26 – $75 | $12.99 |
| $76 – $150 | $15.99 |
| $151 – $300 | $19.99 |
| $301 – $1000 | $24.99 |
| $1000 and up | $29.99 |
These rates apply to online retail orders only. For private label or wholesale, please request a freight quote.
Delivery Estimates
Processing Time: Orders begin processing once payment is received and address verified (Mon–Fri, excluding U.S. holidays).
Transit Time: Orders ship via USPS or UPS Ground. Delivery times vary by location and carrier.
Typical Ground Transit by Region
Use this as a general guide. Weather and carrier delays may affect actual delivery times.
| Region | Estimated Transit |
|---|---|
| Midwest / Great Lakes | 1–2 business days |
| Northeast | 2–3 business days |
| Southeast | 2–3 business days |
| South / Texas | 3–4 business days |
| Mountain States | 3–4 business days |
| West Coast | 4–5 business days |
Returns & Exchanges
7-Day Return Warranty
If we made an error or your product arrives defective, contact us within 7 days for a refund or exchange. Shipping fees are non-refundable.
If you ordered incorrectly or wish to exchange, returns are accepted within 15 days for unopened products (shipping at customer’s expense).
Return & Exchange Guidelines
- All returns require prior approval.
- Items must be unopened and in resalable condition.
- Refunds apply to product cost only; shipping is non-refundable.
- Exchanges for defective items must be requested within 5 business days.
- Note: 1oz fragrance oil samples are non-returnable.
Damaged Orders
- Report visible damage to the carrier immediately.
- Retain all original packaging materials.
- Contact us promptly so we can process your claim.